North Staffordshire NHS Trust rated “outstanding” by Chief Inspector

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North Staffordshire’s Combined Healthcare NHS Trust has received an “outstanding” rating following inspections by the Care Quality Commission.

This comes after the Trust was rated “good” overall in a previous inspection in 2017.

The North Staffordshire NHS Trust provides community mental health services to adults, children and the elderly.

A team of Care Quality Commission inspectors made visits to the NHS Trust between 4 December 2018 and 23 January 2019, and found further improvements had been made, prompting the new, overall rating of “outstanding.”

Jack Brereton, MP for Stoke-on-Trent South has praised the trust on their review. He said: “It is fantastic to see that our mental health services locally have improved so dramatically.

“It is essential that we continue to support our NHS so that everyone who needs it can access the highest standards of care across the board.”

The Trust has been rated “good” for whether the services are “safe, effective and well-led”, and “outstanding” regarding the services level or care and responsiveness.

Paul Lelliot, Deputy Chief Inspector for Hospitals, said: “Staff treated patients with compassion and kindness, respected their privacy and dignity, and supported their individual needs.

“Patients and those close to them were involved in decisions about their care, treatment and changes to the service and staff knew how to keep patients safe.”

Michael Millington, 54, is the son of a patient at Royal Stoke University Hospital, as well as the husband to a member of staff. He said: “I never thought the services were bad. There has always been excellent service here. The problem was that A&E was overstretched.”

Here more from Michael in our report below:

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