Shoppers in Hanley are concerned after being told that the lifts in the biggest shopping centre in the area will be closed for seven months.
Lifts at the Intu Potteries shopping centre in Hanley are to close with the promise of faster and larger replacements.
The lifts are anticipated to be out of action until July which leaves shoppers to use the stairs and escalators for seven months.
A mother-of-two from Stoke-on-Trent said: “It’s just going to be a struggle, especially getting outside because we’ve had to come out in the now now to go all the way down.
“If we forget anything, especially having two kids as well. When one goes one way, it’s hard to keep them both in control with the pushchair.
“I think they should make it clear that people who don’t actually need to use the lifts should use the escalators, that’s what they’re for.
“It seems people are rude and they wouldn’t let a pushchair go before themselves even if they don’t need to use the lifts.”
The lifts being out of use will be an issue for parents with young children and pushchairs but it will also have an affect on the disabled.
Dawn, from Stoke-on-Trent said: “People are coming here to shop as we would go to Manchester and I think it’s going to affect people who have families and those who are disabled”
The lifts provide access to areas of the Potteries centre such as the Market Square on the bottom level of the shopping centre.
Paul Francis, Intu Potteries general manager, commented: “The final phase of a planned lift replacement programme starts this week, which will enable us to improve the existing facilities and access to the Market Hall.
“The new lifts will be faster and larger, and they’ll provide a better shopping experience for all our customers.
“During this time, shoppers will be able to use our existing escalators and stairs to access the Market Hall. There’s also an alternative entrance on Market Square.
“Throughout the planning of this programme, we have worked closely with all our tenants as well as the local council and the market officials to communicate these changes, and we’re confident the necessary improvements will benefit everyone when they’re up and running in summer.”